Frequently Asked Questions
- How can I contact EpicBackYards?
- Can I get a catalog?
- Do I get a discount on large quantity orders?
- Do you offer any guarantees or warranties?
- What is your shipping policy?
- What do I do if my package was damaged during shipping?
- When do I have to order a product to get it before the Holiday Season?
- Do you ship outside of the United States?
- What is your return policy?
- How do you handle payment security?
Contact Epic Back Yards by calling us at 1-800-297-0747 or emailing us at CustomerCare@EpicBackYards.com.
Telephone Business hours are Monday through Friday 8 a.m. - 5 p.m. CST. Please leave a message and your telephone call will be returned promptly.
Products should be inspected for damage, wear and stability. Anything showing wear or damage must be taken out of service immediately. The user assumes all risks of injury due to use. EpicBackYards shall not be liable for any special, incidental or consequential damages of any kind arising with the sale, use, replacement or repair of our items.
We do not have a printed catalog at this time. Our website catalog contains everything we currently sell, and we update it regularly when we discover great new items.
If you belong to an organization needing large quantities of any of our products, please contact customer service and we’ll help find you the best discounts available.
All products are guaranteed to be free against manufacturing defects in accordance with each individual manufacturer’s warranty policy. Product warranties do not cover freight, nor any labor associated with the product.
Our shipping policy can be found at www.epicbackyards.com/about/shipping-guarantee
Be sure to inspect your merchandise upon receipt. Concealed damages or shortages must be reported within 5 days of delivery to the carrier. All other damages must be reported directly to the carrier within 30 days.
All holiday orders must be placed prior to December 17th to ensure holiday delivery.
We ship to most countries - if you need shipping anywhere outside the continental 48 States, just contact our customer service team at 888-383-0073 and we’ll be happy to help!
To return any Epic Back Yards product, simply contact our customer service team at 888-383-0073 and we’ll ensure that you are taken care of!
Epic Back Yards is committed to your privacy. You can read our full policy here: www.epicbackyards.com/privacy-policy
We secure each transaction via a 128-bit SSL. Read more at our Payment Security page.
We realize that there are a lot of sports equipment stores you can purchase from. We have assembled a great team here of people who truly love sports. We have dedicated ourselves to being able to answer your questions, help you find the best products, and getting you the best price possible.